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Freeze Up Investigation Losses & Fuel Usage Analysis

THE TRUE CAUSE OF FROZEN PIPES CAN BE EASILY HIDDEN IF A PROPER INVESTIGATION IS NOT PERFORMED.

ISE uses a comprehensive Freeze Up investigation to determine the cause of the freeze up loss and pinpoint the date of shutdown and determine if fuel was maintained.

Freeze Ups

Burst pipes, floods, devastating structural damage, and mold are a few obvious signs of freeze up damage. These types of problems can result from maintenance problems, mechanical failure, installation errors, low temperatures maintained in buildings, or fuel delivery issues.

Be sure to learn more about ISE's proprietary Fuel Usage Analysis System©. This program compares data we retrieve with energy consumption levels to validate the results of our investigation.

Appliances like this radiator can freeze, burst, then cause costly flooding with water that damages floors, ceilings, carpets, wiring, furnishings, wallboard, and more. In multi-level dwellings, the damage can be disastrous.

It is vitally important to conduct bench testing of boiler controls and a Comprehensive Freeze Up Loss Investigation for freeze up losses. Courts have ruled against companies that have skimped on their investigations and rushed coverage decisions in these types of losses.

ISE's Fuel Usage Analysis

ISE's Fuel Usage Analysis methodology and programs are protected under the Patent Laws of the United States of America. Without expressed written consent by John Certuse P.E., reproduction, duplication as well as distribution of this document to any other party not involved in this case is considered a violation of these laws.

Frequently Asked Freeze Up Questions 

What kind of problems can occur from a freeze up loss to the property?

Burst pipes, floods, devastating structural damage, and mold are a few obvious signs of freeze up damage. These types of problems can result from maintenance problems, mechanical failure, installation errors, low temperatures maintained in buildings, or fuel delivery issues. In multi-level dwellings, the damage can be disastrous.

What does ISE's fuel analysis determine?

ISE's proprietary Fuel Usage Analysis System©. This program compares data we retrieve with energy consumption levels to validate the results of our investigation.

Why do we request 2 years of heating records from the insured?

ISE's request for 2 years of heating records at the property helps determine a wintertime consumption rate for the property and provides a comparative history of what that property consumes for fuel.

Why do we need a background questionnaire completed?

ISE requests this information from the insured to provide additional information as to what happened at the time of the loss discovery. Once ISE receives our requested information from the insured we issue our final report.

Why does ISE's Freeze Up Investigations Take Longer?

It is vitally important to conduct bench testing of boiler controls and a Comprehensive Freeze Up Loss Investigation for freeze up losses. Courts have ruled against companies that have skimped on their investigations and rushed coverage decisions in these types of losses.

Where can the insured send the requested information to?

Once the insured has completed the background questionnaire, and gathered the 2 years of heating records indicating usage amounts and 2 years of electric records indicating monthly kilowatt usage, along with any service records of their heating system this information should be emailed to:

[email protected]

Please be sure to include the insureds/and or Public Adjusters email with your assignment.

ISE will email a copy of our Request for Records to your Insured or Public Adjuster upon Receipt of the Loss Assignment.


Freeze Up Questions: Please complete this form if you are inquiring additional information regarding our Freeze Up investigations, or checking on the status of an existing loss.

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